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4photos MEDcare Urgent Care - North Charleston Rivers Ave
Reviews about MEDcare Urgent Care - North Charleston Rivers Ave
4.5
/ 44 reviews and216 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Michael C.
October 6, 2022, 8:14 pm
Very unprofessional medical faculty and facility. Iwas cut open todrain out abrown recluse spider bite and wasn’t given any kind ofinstructions orexpectations orthings tolook for orthings toexpect. Itappears like inmany jobs people get complacent. Because quality ofcare issubpar. Iknow it’s anurgent care and the cost isaffordable but that doesn’t mean the level ofprofessionalism should bemediocre.
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Company's official reply
October 7, 2022, 5:02 pm
Thank you for your feedback. We've tried tocontact you directly todiscuss your visit with you toaddress what can bedone tomake future visits a5star experience. Please reach out tous atservice.excellence@urgentcaregroup.com orcall Rose at615-656-2731.
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Anslee J.
September 21, 2022, 3:13 am
I never write reviews for anywhere, but this time Iwas soimpressed and happy with myexperience that Ifeel the least Ican dofor them iswrite areview. Iwas feeling very sick and just looked upthe nearest urgent care and randomly choose aplace, and i’m beyond grateful this was the facility. Iwas treated byDr. Moody and ifI could Iwould have her bemy primary care physician for the rest ofmy life. Her and the entire nursing staff went above and beyond and made mefeel asif Iwere asick friend/family member and not apatient orbusiness client. They checked inwith meafter Ileft and made mefeel welcomed when ireturned for myfollowup. Since they donot provide primary care services, astaff member even called his spouse for meto get the information ofher physician that they thought would bethe best fit forme. Iam beyond thankful for the entire staff and the care Ireceived. Iwill always recommendDr. Moody toanyone for nowon.… – show
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Company's official reply
October 4, 2022, 3:34 pm
Hi Anslee, we’re thrilled toget this kind offeedback. Thank you for deciding onreviewing ussince you usually donot dothis, itreally feels special. Wewill pass your kind words toDr. Moody. Hoping you are feeling better!
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Sophia C.
September 17, 2022, 2:52 pm
If Icould do0stars Iwould. Nurses were good, front desk was helpful but PAwas ridiculous. Was there for over anhour with multiple tests done for her totell meeverything isnegative but she’s gonna diagnose mewith covid anyway because itlooks like itis maybe that. then sends mefor teo prescriptions, cough syrup when Ihave nosign ofa cough and amedication Iam allergic to(and they all knew this!!) When Icalled toask how this happened they itwas fixed sothere was noproblem andacted like Iwas the problem for being upset.… – show
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Company's official reply
September 27, 2022, 5:12 pm
Thank you for your feedback. We've tried tocontact you directly todiscuss your visit with you toaddress what can bedone tomake future visits a5star experience. Ifyou're comfortable doingso, please feel free toreach out tous atservice.excellence@urgentcaregroup.com orcall Rose at615-656-2731.
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Freddie U.
July 1, 2022, 5:15 pm
My experience atthis location was great. The service was quick and the staff were friendly. Itwas easy toregister online and complete paperwork tosecure myspot onthe waiting list. The only reason Igave a4instead of5stars isbecause myobservation ofthe lack ofmask wearing from both the clinic staff and the patients. This isa medical clinic; COVID isstill out along with other viruses and the guests inthe waiting area were not mandated towear amask. Idid ask the Nurse Practitioner Amanda Williams why the staff were not wearing masks and she indicated they wear them tosee patients but not inthe back area where the nurses/doctorsare. Ithink that’s unacceptable. Iwas referred tothis clinic from Tricare (military insurance) and I’m used tothe base/VA policy where masks are mandated toprotect the staff along with patients. Ifnowhere else it’s required, Ibelieve all hospitals/clinics should def mandate mask wearing, itonly makes sense! When COVID numbers godown, welet our guards down and become laxed, then there becomes this huge influx ofsick patients again; the goal should beto prevent the spread, doyou part clinic and mandate amask policy.
I will nolonger visit this clinic because ofthat. Iwould rather make the drive toa VAor military installation inorder tobe protected and feel safe ina medical environment.
But kudos tothe process (ease/efficiency) and the kindness ofthe Medcare Urgent Care Clinic staff, you guys were awesome!… – show00
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Company's official reply
July 6, 2022, 7:34 pm
Freddie, thank you for your honest feedback ofour center. We're sorry you were uncomfortable and our leadership team will bemade aware ofyour concerns. Ifyou would like any assistance please feel free tocall our corporate office at615-656-2731oremail usat service.excellence@urgetncaregroup.com.
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CAYLEE C.
June 18, 2022, 5:58 pm
I visited this location for aDOT physical on5/23, Ibelieve. The 2ladies atthe front desk were extremely polite, professional, and very helpful! Customer service like that seems tobe rare, but when itdoes happen, itmakes your visit toan establishment run awhole lot smoother, soit doesn't ruin yourday. Iwould have given 5stars, but the results for mydrug test have not been passed along tomy employer, sothat isjust abit frustrating.
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Company's official reply
June 6, 2022, 5:26 pm
Hi Caylee! Thank you for this honest and positive review! Ifyour employer still hasn't received results please reach out toRose at615-656-2731oremail service.excellence@urgentcaregroup.com with your information sowe can assistyou. Thank you again!
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Deborah C.
June 9, 2022, 5:02 pm
Thank you Medcare for helping mecame inwith COPD issues…the front desk was nice…special thanks toDr. Ryan Stone…was ablessing tohave adoctor that knows what bed side manner stillis!!! XrayTec…was wondering ifcould use Medicare asmy primary care giver..
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Company's official reply
June 10, 2022, 11:41 pm
Thank you for this 5star review, Deborah! Our team constantly strives toprovide the best care around and itmeans alot tous tohear from patients!
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Sarah W.
June 7, 2022, 5:45 pm
If Icould give this place azero Iwould! Ivisited this center onSunday, June5th. Iwas tested, examined and treated for tonsillitis. Itried taking the antibiotic and the pill got stuck inmy throat probably due the how swollen mytonsils were. The medication Iwas given isknown for causing irritation tothe esophagus. When Icalled back toget the antibiotic switched toa liquid Iwas told they couldn't “access” any liquid medications tosend tothe pharmacy, then Iwas told tobreak openthe said antibiotic and take itin yogurt. Then Iwas told because the provider Ifirst saw onSunday was not there now Iwould have tocome into beseen because my“story” didn't make since. Meanwhile every person Ispoke tothere onthe phone was extremely rude and Ihave yet tobe actually treated. When asked what peoples names were iwas lied toby being told they didnt know who Ispoketo. Mychildren and Iboth have used this center inthe past and had noissues but wewill not beback.… – show
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Company's official reply
June 10, 2022, 6:39 pm
Sarah, thank you for speaking with our team earlier this week about your concerns. Wehope you are doing well and look forward tocaring for you inthe future should you needus.
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K B.
May 4, 2022, 11:36 pm
I didn't make itpast the 4phone calls and the 8minutes waiting onhold.. the receptionist isHORRIBLE! She lacks customer service skills that are important tocustomer needs. Clearly she was not trained properly and isnot monitored oncustomer calls.
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Company's official reply
May 5, 2022, 4:52 am
We are sorry you had this experience, and wewould love the opportunity toaddress your concerns and assist you with the reason for your call ifneeded. Please call usat 615-656-2723oremail service.excellence@urgentcaregroup.com Thank you for your feedback and welook forward tohearing fromyou.
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becka k.
March 22, 2022, 7:09 pm
Great urgent care!!!! 100% every time
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Company's official reply
March 22, 2022, 8:22 pm
We're soglad you had agreat experience! Thanks for sharing this!
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Kirtus W.
February 16, 2022, 2:59 am
Well somebody said itwas cheap they were full ofit noinsurance it's $140bucks folks upfront before you even walk through the door and pass the desk therefore weturned around and walked out the door and did not gopast the desk
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Company's official reply
February 16, 2022, 7:55 pm
We're sosorry you had anegative experience. Ifyou would like additional assistance please feel free toemail usat service.excellence@urgentcaregroup.com. Thank you for leaving usfeedback.
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Tyler M.
January 16, 2022, 3:58 pm
Reserved aspot inline 24hrs inadvance tobe Covid tested and showed upat11:20a for a11:30a appointment. Already had myinformation pre checked online only toshow upand wait for anhour and 45minutes The waiting room was packed and people were almost shoulder toshoulder packed inthe room with half the people standing including myself the whole time. Iasked towait inmy vehicle toavoid being soclose toothers and Iwas told Icould stand bythe door outside orwait inside. Iguessthe 6ft distance rule doesn’t matter here. Will not come back.… – show
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Company's official reply
January 17, 2022, 7:21 pm
We're sosorry you were uncomfortable inour center. Ifyou would like additional assistance please email usat service.excellence@urgentcaregroup.com. Thank you for leaving usfeedback.
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Mary M.
January 10, 2022, 11:05 pm
I would rather give 0stars. Very upset with how myvisit went today. Made myappointment around 9for myappointment tobe at12:00. Showed uparound10:30being early tosign anything that needs tobe signed and all that. Somany people were inside itwas socrowded like . Have people wait inthe car soyou don’t have people sitting onthe floor. At12:00Iended upasking when Iwould becalled and the front desk lady was sorude. Just told meto get away from the front counter:/she also ended upcussing over stupid small things.. I’ve worked incustomer service and front desk and all that and none ofthese people seemed toknow what they were doing orhow tobe professional. Around12:30still nocall orindication that I’m next oranything went back upto ask and once again just got told toget away from the desk soI just ended upleaving.… – show
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Company's official reply
January 12, 2022, 11:42 pm
We're sosorry you had anegative experience. Ifyou would like additional assistance please feel free toemail usat service.excellence@urgentcaregroup.com. Thank you for leaving usfeedback.
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Peggy A.
January 4, 2022, 2:49 am
Jan.2, 2022. Visiting from out ofstate. Doctor Amanda Williams was wonderful. Front office very helpful.
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Company's official reply
January 4, 2022, 3:23 am
Thank you for letting usknow you had agreat experience! Welove our community!
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Rodney S.
December 26, 2021, 12:04 am
Terri and the Doctor's were very professional with myvisit here atHealth First Urgent Care.
My Commercial Driver's License (CDL) physical wasdue. Had noproblems. Ideal facility for CDL driver's togo…00
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Company's official reply
December 25, 2021, 11:22 pm
Thank you for this positive review!
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Killkenny K.
December 11, 2021, 8:22 pm
Woman behind the counter was more concerned about mygirlfriend and iwearing amask than about her bleeding down her face from adog bite ather work.
We sat and did paperwork for anhour without her being seen itgiven anything other than gauze tohelp keep her from bleeding.00
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Company's official reply
December 14, 2021, 4:36 pm
We're sosorry you were uncomfortable inour center. Ifyou need additional assistance please email usat service.excellence@urgentcaregroup.com. Thank you for leaving usfeedback.
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Morgan M.
December 6, 2021, 9:19 pm
Despite myinjury mytime inhere was great. Great team. They were fast, funny, caring and efficient. Awesome communication. Icould tell they really care about their patients.:)
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Company's official reply
December 6, 2021, 10:52 pm
We're soglad you had agreat experience! Thanks for sharing this!
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Wanda L.
December 6, 2021, 5:57 pm
Wonderful Service!! Ireceived awesome care from myDoctor, Front desk was efficient and friendly, check out lady can bea little bit more friendlier!!
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Company's official reply
December 6, 2021, 6:25 pm
Thank you for letting usknow you had agreat experience! Welove our community!
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whisperjam33 m.
December 1, 2021, 7:08 pm
I arrived atthis facility and was immediately met with someone who provided guidance onwhat Ineeded todo toregister and where Ishould sit towait tobe called. They took mein within minutes and there were atleast 8people there when Iarrived who were quickly processed before Iwas called. One ofthe most efficient and caring urgent cares Ihave ever visited!!!!
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Company's official reply
December 1, 2021, 8:25 pm
We love hearing from our community! Thank you for this great feedback!
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Diana D.
November 22, 2021, 7:31 pm
I was sosick (bronchitis) when Iwent tourgent care. Myexperience was perfect from the time Ientered until the short time Ileft. Everyone was professional and helpful and caring. MyphysicianDr. Garrell was the best physician EVER! With just one dose ofmy medication Iam already close tobeing back tomy old self including walking 21/2miles this morning! Itis sonice tobe able tobreathe again! Mysincere thanks toeveryone!
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Company's official reply
November 22, 2021, 8:21 pm
Thank you for letting usknow you had agreat experience! Welove our community!
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Marcella S.
November 2, 2021, 12:25 am
SO KIND AND CLEAN. Everyone was ina wonderful mood, Ifelt very welcomed and comfortable. The doctors and staff were quick and attentive. Great place! Mygo-to for any emergencies.
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Company's official reply
November 2, 2021, 1:34 am
We're soglad you had agreat experience! Thanks for sharing this!
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Average rating- 4.5based on44 reviews and216 ratings
- North Charleston
- Medical Centers in North Charleston
- MEDcare Urgent Care - North Charleston Rivers Ave
